Developing a clear understanding that the workplace is not devoid of conflict is extremely important for professionals. Conflict is a normal part of the workplace and a healthy culture deals with conflict as it arises. Individuals, therefore, need to manage conflict effectively. This takes skill development and practice on the part of individuals as well as organizations. It also takes a workplace culture that is open to talk about successes and failures when it comes to conflict resolution. The individual and the environment need to be flexible, willing to change, and to learn from their successes and failures.
Professionals need to communicate effectively with their co-workers. Effective communication includes active listening. As such, hearing what our colleagues are really saying is just as important as being able to authentically communicate, both verbally and non-verbally, to our co-workers. Another vital piece of communication is giving and receiving constructive feedback. Constructive feedback requires providing information about the behavior of colleagues. It does not allow for personal attacks.
Feedback also requires that professionals develop self-reflection skills. This allows them to critically consider the impact of their behavior on others in the workplace. For example, I might believe that I am just speaking loudly to my colleagues, but they interpret it as yelling. Self-reflection requires that I reflect on their interpretation and change my professional behavior for the betterment of the workplace. Self-reflection is key to the healthy workplace but extremely hard to master because it demands analysis of our own behavior. Self-reflection mandates we be willing to change our behavior even when we believe we are not doing anything wrong.
These are just a few vital pieces of developing a healthy workplace. The healthy workplace takes works and commitment from the entire organization and individuals. But it is necessary to maintain a safe place to work where workers are productive and content.
If you or someone you know is experiencing persistent workplace aggression, please contact me at email@example.com or (320) 309-2360. You can also visit my website at www.jankircher.com. Help is out there!!